Turn on your TV and get connected. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Dave. Post a photo of the "wrong" socket please. Available with M50 broadband or faster. Call the Pre-installation and delivery team on 0800 052 1734. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Admittedly these will make more sense if you already have a basic. SpeedPlaced an order and the lady said we were eligible for quick start self installation. If you don't have the cabling then call the pre-installs team on 0800 052 1734. The cable on the right looks like is for a Freeview TV antenna. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. But I have no Virgin Media Wall socket - 4942192 - 2. 0 Kudos Reply. Hi team . Virgin supplies Broadband using DOCSIS technology. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). No vm wall socket. AnthonyRaw1986. I was told when purchasing the broadband package that fi. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. on 12-01-2023 10:45. I don't work for Virgin Media. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Up to 3 WiFi Pods if needed. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Sign in . Mobile Your Account. I have been given other details for the account such as the account number/area code and. New to the UK and just moved into our first home here. Reduces the number of required wall sockets. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Delivery 7 days a week. QuickStart, set up and connections. Being connected to the internet is one of the most important modern essentials in 2022,. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Just choose QuickStart when you. All the wall sockets I can see are for BT. I cannot find a Virgin wall socket within my flat. See where this Helpful Answer was posted. on 14-09-2022 12:00. Tudor. Just. Take a look outside where the incoming cable is. £12. Mark as New; Bookmark this message;. Ordered VM broadband and was recommended by the website to select the self quick install option. Being connected to the internet is one of the most important modern essentials in 20. Entertain me; Broadband Deals. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. What confuses some people is the push-on connector provided. Account - Mobile. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. to be phone lines. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Luckily, most newer computers have. Browse Virgin Media Virgin Media Community. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are multiple different branded wall boxes inside our flat but none. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There must have been a previous installation or you would not have been offered a self install. The cables won’t attach to the wall socket which looks mangled. 2. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Back a step. Tudor. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. We're here to help. Virgin Media; My Virgin Media. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Options. Security matters. on 04-02-2023 11:17. on 07-09-2022 19:28. . Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Most QuickStart kits have just 6 cables, connectors and powerlines to. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFastest WiFi guarantee of any major provider. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. When you place your order, we'll let you know. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. That is a rooftop aerial outlet for Freeview TV. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Please help. Explain what needs to be done and book an engineer visit. Only now have I realised - 5272490. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Vonage 2nd line. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. I'm very sorry for any issues you've had in speaking with the team. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Connect the Hub’s power cable with the blue tab. TV on the go. . Old Virgin Media box and poor signal. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Discover how Virgin Media services are installed. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Re: My Flat doesn’t have wall socket. VM BB TV Landline. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. I don't have a virgin media wall socket and this is stressing me out. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Preparing for Landline changeover to fibre. Plug into the Virgin Media wall socket. 63K; 3. Gradually increase the force until the. The other is marked TV, & this is used for TV & Broadband. I need a wall socket on 02-08-2022 17:40. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. . Get virgin engineer to move the wall socket. Get virgin engineer to move the wall socket. Thank you very much 🙂. Account - Cable. 3. Call the pre-installation and delivery team on 0800 052 1734. I can only find the TV socket. Options. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. We'd love to assist with this, I will send you a PM here soon so we can look into what's. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. 29-12-2022 20:58 - edited 29-12-2022 21:00. look forward to at least 5 weeks before you are connected . There were many cable companies that originally built the networks in the early 1990s. You need a small spanner to remove this, then push the provided connector over the exposed end. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoTV & FM Radio Sockets. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. 33. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Stream from Virgin Media. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Old Virgin Media box and poor signal. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsChatter and natter. QuickStart, set up and connections. The Openreach sockets do not work for Virgin Media. Or if the other end of the white cable is in a more useful. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Damaged Wall socket. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Networking and WiFi. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I’ve just been - 5233947 BrowseMy broadband just arrived today. Manage Your Account. Entertain me; Broadband Deals. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Phone. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. The socket you need will be marked with the Virgin Media logo. on 05-04-2023 09:20. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I have signed up as a new user for Virgin Fibre. Hi @bingoman000. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Speed. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Apply a gentle force to begin with, turning anti-clockwise. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This is a little untidy for my likeing. All. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. . Speed. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 14-09-2022 12:00. Plug the cables into the hub. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. com. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor There are 10 types of people: those who understand binary and those who don't and F. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The below cable coupler has been recommended to. Hi mariz2198, thanks for posting and welcome to our community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 150 from a. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Browse Virgin Media Virgin Media Community. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The "two cables" sound very like a Sky dish install. Occasionally only a very short stub of wire is left behind often hidden within. I'm at the stage where I need to plug the -. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. The wall socket has a thick plug bit. Networking and WiFi. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Connections to Virgin Media equipment are clearly marked in both cases. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Subscribe to RSS Feed; Mark Topic as New;. My wall - 5351271. But I have no Virgin Media Wall socket in my house. Broadband. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 3 weeks ago. I'm a Very Insightful Person, I'm here to share knowledge. Pop the power cable into a nearby plug socket, and turn it on. It's true that. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. 24 Inc Vat. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. QuickStart, set up and connections. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Virgin Media. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Subscribe to RSS Feed; Mark Topic as New;. Turn on and start the hub. Volt. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Pop them out and see. . 2. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Plug the cables into the Hub. You need a small spanner to remove this, then push the provided connector over the exposed end. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I can only find the TV socket. The cable going in will be a double “shotgun barrel” type cable. Stay safe online. Options. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hello, my isolator cable does not fit into the virgin media wall socket. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). provided, I shall give them a call tomorrow. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. )In this video, I am showing the sta. Get the Hub ready by connecting the wires. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. 22-12-2022 19:19 - edited 22-12-2022 19:20. ^Martin. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Sign in . Re: No virgin media wall socket. on 17-12-2022 10:39. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Entertain me; Broadband Deals. Virgin Mobile. Options. Gaming Support. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Go to solution. Back a step. But the wall socket, I cannot attach the wall socket with Isolator Cable. Options. The cable could be hidden within, or behind, furniture. The isolator has a terminator cap (marked below) fitted to the open end. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. No vm wall socket. on 23-12-2022 10:31. Tuning in. Call the pre-installation and delivery team on 0800 052 1734. I have received my quick start-up kit. Hi there. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Switched On Families. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. 0 Kudos Reply. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. My Virgin Media App. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Call the pre-installation and delivery team on 0800 052 1734 explain. We have the quickstart pack but sadly cannot get broadband set up and working. Provides a range of audio and video signal connections. 3 minutes ago. I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 25-09-2022 15:41. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. So yes, following many takeovers, this is now your Virgin Media connection. 168. I’m a new Virgin customer, and the previous occupants used a different provider. However, I do not have any of the specified wall sockets available. These are the parts I could find, they were screwed into the end on the coaxial cable. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Is the socket broken? I can't see another photo like this one from searching. Package arrive today and realized I don't have a VM wall socket to. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi there I moved house with my family and we wanted to move to Virgin Media. Re: No wall socket. 168. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. The wall socket is - 5109379. on 03-12-2022 10:11. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. • Using your TV remote push the Input, AV or Source button. 30-01-2023 13:36 - edited 30-01-2023 13:51. Stay safe online. Cable broadband connects your home to a fibre cabinet in your area. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 1. QuickStart, set up and connections. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Call the Pre-installation and delivery team on 0800 052 1734. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. You can also check for a loose cable as not all properties have a socket. Can you help? Many Thanks. 12-10-2022 18:51 - edited 12-10-2022 18:59. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Don’t plug the power cable into a plug socket yet. Virgin Fibre Areas only. We have a virgin media wall. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Subscribe to RSS Feed;. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Follow these steps to install your virgin Media Broadband, TV and Phone service. 1 ACCEPTED SOLUTION. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Been trying to call VM to book an engineer to vi. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. Virgin TV 360. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoBooking an engineer is easy with Virgin Media. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 0 Kudos. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. And on the back of the box. I'm a Very Insightful Person, I'm here to share knowledge. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Some of the cables hanging out the wall were cut off after the house improvements. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. The Openreach sockets do not work for Virgin Media. I would love to help you get your service installed. If so you would need a maned install. log into hub3 - 192. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. The top “capped” one is marked FM & has been disused since cable went digital. Re: No Virgin media wall socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Occasionally only a very short stub of wire is left behind often hidden. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. For that I can't use the - 5118502. . The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. TV on the go. When I proceeded to set up my Hub 3 I quickly realised that. @Briannahsarah wrote: Here is a photo. It may just be a cable rather than an internal wall box. Same thing happened, and on all the wall phone points. in Networking and WiFi Sunday; No Virgin Media Wall socket .